General Terms and Conditions

General Terms and Conditions

for the Online Purchase of Vouchers and Tickets

for the Triberg VR-Arena

A General Provisions

 Scope of Application

The following General Terms and Conditions (GTC) apply to the purchase of tickets and vouchers both on-site and online at the Triberg VR Arena via our website https://shop.triberg-vr-arena.de. Deviating and/or supplementary GTC of the buyer will not apply unless the operator expressly agrees to the validity of such conditions.

 

Any differing GTC from the customer will not become part of the contract even without an explicit objection from the Triberg VR Arena and the operator in the event of our performance.

 

The Triberg VR Arena is a Virtual Reality attraction. The operator is the Stadt Triberg, Hauptstraße 57, 78098 Triberg im Schwarzwald.

 

2. Contract Partner of the Buyer

The contract partner of the buyer under these GTC will exclusively be:

Stadt Triberg, Hauptstraße 57, 78098 Triberg im Schwarzwald
represented by the Mayor Dr. Gallus Strobel,
Phone: +49 (0)7722 953-0, Telefax: +49 (0)7722 953-223,
Email: Stadtverwaltung@triberg.de
VAT ID: DE143003113

3. Creation of a Customer Account

Purchasing vouchers or tickets via https://shop.triberg-vr-arena.de is possible both by registering and creating a customer account, as well as without prior registration as a guest. If the buyer wishes to create a customer account, they must register by entering their personal information and choosing a password. The minimum age for registration is 18 years. After completing the registration, the buyer can log in using their email address and the password chosen during registration. Registration is only required once. For subsequent orders, the buyer can log in immediately using their email address and chosen password.

4. Prices, Payment Terms, Default

4.1 The prices listed on https://shop.triberg-vr-arena.de include the applicable statutory value-added tax and are exclusive of any packaging and shipping costs..

4.2 The purchase price is due immediately upon ordering. Payment for orders and bookings via https://shop.triberg-vr-arena.de is made using all payment methods offered during the ordering process. The buyer selects their preferred payment method. We reserve the right to accept additional payment methods on a case-by-case basis and to reject payment methods in individual cases.

When paying by credit card (Visa and Mastercard), the data is transmitted securely via Secure Socket Layer (SSL) to Stripe. The purchase price will be charged to the customer upon order acceptance. Data transmission may take a few minutes and should not be interrupted by the customer, e.g., by refreshing the browser page. Otherwise, it may result in a double charge to the credit card account. Valid refund requests will be processed within a maximum of 14 days from the customer's report of double charging. Any costs incurred due to chargebacks initiated by the customer will be charged to the customer. A processing fee (typically €10) will be charged for unjustified credit card chargebacks. This fee will be passed on to the customer accordingly.

4.3. The buyer will receive an invoice simultaneously with the order confirmation sent via email. The buyer agrees to receive the invoice exclusively in electronic form. The invoice amount is due immediately.

4.4 If the buyer falls into arrears with the payment of the invoice amount according to legal provisions, the Stadt Triberg reserves the right to withdraw from the contract and/or to block the voucher or ticket.

4.5 In the event of a chargeback caused by the buyer, the buyer is obliged to reimburse Stadt Triberg for the costs incurred due to the chargeback.

5. Offers, Ordering Process, Contract Conclusion, Correction of Input Errors, Storage of Contract Text

5.1 Tickets and vouchers for the Triberg VR Arena can be purchased through our website www.triberg-vr-arena.de  by phone (+49 (0)7722 8668313), or during our opening hours at our premises. Ticket purchases online and on-site are subject solely to current availability. It is at the operator's discretion to decide at any time whether and how the available capacities can be utilized.

5.2 The right to purchase tickets is generally tied to the legal capacity to contract valid in Germany. According to §106 of the German Civil Code (BGB), children and adolescents aged 7 to 17 have limited capacity to contract. They may only make a ticket purchase with the consent of their legal guardians.

5.3 The ticket and voucher offers in our webshop constitute a non-binding invitation to order tickets or vouchers for the Triberg VR Arena. By clicking the "Pay Now" button or "Pay with PayPal" / "Pay Now" when purchasing the voucher, the customer submits a binding offer to purchase the ticket or the vouchers in the shopping cart. Before submitting the order, the customer can review and modify the data at any time. Required entries are marked with an asterisk (*). The booking number automatically generated by us after submitting the order documents that your booking has been received by us, but does not yet constitute acceptance of the customer's offer. The contract is only concluded through our acceptance declaration, which is sent in a separate email (booking confirmation including invoice). With the booking confirmation, the customer receives the ticket code, which only entitles access to the booked Virtual Reality attraction. In the case that the customer has ordered a voucher, the booking confirmation will provide the voucher code, which allows the customer or the person to whom the customer passes the value voucher to use the voucher amount as payment for Virtual Reality tickets. The Stadt Triberg reserves the right to refer voucher sales to various partners.

5.4 The customer must ensure that the email address provided for order processing is accurate and sufficiently configured (e.g., regarding SPAM filters) and has sufficient free storage space.

5.5 The customer can correct input errors at any time during the ordering process by clicking the fields that indicate the phase of the ordering process or by using the browser's "Back" button to navigate forward or backward.

5.6 The order text is not stored by us and cannot be retrieved after the completion of the ordering process. The information from the ordering process will be sent to the customer again with the email confirmation of the order. The customer can print the order data immediately after submitting the order.

6. Data Protection

The personal data of the buyer will be collected, processed, and used by the Stadt Triberg in accordance with the applicable regulations, particularly the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Details regarding which personal data we collect when ordering vouchers and tickets, how we use this data, and what rights the buyer has can be found in our Privacy Policy.

7. Note on the EU Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/

8. Notice in accordance with § 36 of the Consumer Dispute Resolution Act (VSBG)

The Stadt Triberg is not willing and obligated to participate in dispute resolution procedures before a consumer arbitration board..

9. Place of Performance and Applicable Law

9.1 If the buyer is a merchant as defined in § 1 Abs. 1 of the Commercial Code, a legal entity under public law, or a special fund under public law, the place of performance for all obligations arising from the contractual relationship shall be Triberg; in this case, the District Court of Villingen-Schwenningen shall have exclusive jurisdiction for all disputes arising from or in connection with the relevant contractual relationship.

9.2 German law shall apply, excluding the UN Sales Convention, unless mandatory international private law provisions stipulate otherwise.

10. Severability Clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions and the contract as a whole shall not be affected. Instead of the invalid provision, the statutory regulations shall apply.

 11. Right of Withdrawal

There is no right of withdrawal for contracts for the provision of services related to leisure activities if the contract specifies a specific date or period for performance. Therefore, the purchase of tickets for the Triberg VR Arena cannot be withdrawn by the customer.

Furthermore, it applies:
If the customer is a natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activities (consumer), the customer has a right of withdrawal. For the conditions and legal consequences of the right of withdrawal, please refer to the withdrawal information in the appendix.

12. Cancellation Policies

In general, there is an unrestricted right of withdrawal up to 15 minutes after booking.

Up to 48 hours before the visit: free rescheduling* conversion into a voucher

Up to 24 hours before the visit: free rescheduling*, no conversion into a voucher

Up to 12 hours before the visit: rescheduling for the same day**, no conversion into a voucher

From 12 hours before the visit: no rescheduling, no conversion into a voucher

* Rescheduling is generally subject to availability. A desired date is not guaranteed.

** Subject to sufficient availability, the time slot for the ticket can be changed once on the actual visit day to an earlier or later time. This arrangement is made by phone and only in exceptional cases.

13. Terms of Use

13.1 The Triberg VR Arena is an attraction for the whole family. Our experiences are generally subject to an age restriction of 8 years and older.

13.2. Participants are required to ensure their own health condition before participating, to inform themselves about risks, and to acknowledge and adhere to the usage and access rules, as well as the safety regulations and requirements. The on-site team is authorized to exclude individuals from participation for safety reasons, e.g., due to height, body structure, physical or mental limitations, permanent or temporary disabilities, pregnancy, etc. Exclusion for safety reasons does not constitute discrimination but serves solely to protect the health and safety of the participants.

13.2.1 Our virtual high ropes course has additional physical restrictions and can only be used by individuals who can walk independently and safely and who can also be secured in the climbing harnesses we provide. If a visit on-site proves unfeasible for you, any guarantee for a refund will be voided. Subject to available capacities, we may accommodate a transition to the barrier-free high ropes course as a courtesy.

13.3 Participants are requested to exercise due diligence, especially when putting on equipment. Instructions from Triberg VR Arena staff must always be followed. Failure to comply or willful disregard will result in the individual being excluded from participation. In case of violation or repeated offenses, the individual may be asked to leave the participation area. There is no claim for compensation in this case.

13.4 Participants must immediately inform staff if there are any technical issues with the equipment.

13.5 If early or temporary closure of one or more of our experiences is required for technical, organizational, operational, or weather-related reasons that are not due to intentional or gross negligence by Triberg VR Arena, there is no right to a full or partial refund of the ticket price.

13.6 The consumption of food and drinks brought from outside is only permitted in the entrance area of the Triberg VR Arena.

13.7 The commercial resale of tickets for the Triberg VR Arena is not permitted.

14. General Safety Regulations

14.1 Instructions from the employees of the Triberg VR Arena must always be followed in your own interest.

14.2 The Triberg VR Arena reserves the right to refuse entry to visitors or to terminate the experience if there is a concern that the individual may disturb the general business operations or harass other visitors due to alcohol or drug consumption or for other reasons. In such cases, there will be no refund of the ticket price or voucher value.

14.3 It is not permitted to bring bulky or dangerous items, fireworks or other pyrotechnic items, weapons and dangerous tools, spray cans, noise-making instruments, laser pointers, bottles, cans, narcotics, and animals—except for those required for assistance with physical or mental disabilities.

14.4 The fire safety regulations at the Triberg VR Arena must be strictly observed. Smoking in the building and waiting area is prohibited. Please be considerate of others.

14.5 Entering marked set, backstage, and supply areas is not allowed. Barriers, fences, and walls must not be climbed over.

14.6 All visitors are encouraged to dress appropriately and properly. Wearing clothing and shoes is required.

14.7 For safety reasons, we advise individuals with photosensitive epilepsy or similar conditions to refrain from participating.

 B Purchase of Vouchers

 15. Conclusion of Contract for Vouchers

Through the online shop at https://shop.triberg-vr-arena.de customers can purchase vouchers with various value amounts offered there. The vouchers have a minimum order value of €5.

All offers in the online shop are non-binding and subject to change. Minor deviations and technical changes from the images and descriptions are possible and reserved.

The vouchers presented in the online shop are merely an invitation for the customer to make an offer to conclude a contract.

The following technical steps lead to an order: The buyer can select a voucher value by clicking on "Vouchers" from the offerings and then configure the voucher with a design and a personal message by clicking the "View" button. In the next step, the voucher can be added to the shopping cart by clicking the "Add to Cart" button. The buyer can delete the selected vouchers in the shopping cart. After clicking the "Personalize Items and Proceed to Checkout" button, the buyer will be taken to the login area. If the buyer has already created a customer account, they can log in using their email address and the password they set. If the buyer has not created a customer account, they can either register or proceed as a guest without registration. If the buyer makes the purchase without registration, they must provide a billing address with their first and last name, salutation, email address, street, house number, postal code, city, and country. The buyer confirms their data by clicking the "Continue" button. After that, the buyer can select the desired payment method from the available options and confirm it by clicking the "Continue" button. Before submitting the order, the buyer has the opportunity to review their entries and make corrections if necessary. Before completing the order, the buyer confirms that they have read and agreed to these GTC, the withdrawal information, the privacy policy, and the house rules (including any additions). By clicking the "Buy" button in the final step of the ordering process, the buyer submits a binding offer to conclude a contract with Stadt Triberg (order).

16. Returns and Exchanges

Notwithstanding the right of withdrawal, which also applies here (see Section 6), vouchers are excluded from return and cannot be exchanged.

17. Redemption and Validity of Vouchers

17.1 Vouchers remain valid for three years from the date of contract conclusion (receipt of the order confirmation from the Stadt Triberg or receipt of the voucher). No cash payout of any remaining balance will be made.

17.2 Vouchers can be redeemed, including in our online shop, in multiple partial amounts and during several visits. If the value of a voucher is insufficient for entry, the difference can be paid using another payment method accepted at the respective attraction or by redeeming additional vouchers.

17.3 Complete or partial cash payouts of purchased vouchers are excluded.

17.4 Vouchers are transferable and not personal. However, resale is prohibited.

 C. Purchase of Tickets fort he Triberg VR-Arena

18. Conclusion of Contract for the Purchase of Tickets

18.1 Through the online shop at https://shop.triberg-vr-arena.de the buyer can purchase individual tickets for a specific entry time slot. The currently available entry time slots are displayed in the online shop.

18.2 The individual tickets presented in the online shop are merely an invitation for the buyer to make an offer to conclude a contract.

18.3 The following technical steps lead to the purchase of an individual ticket: The buyer is guided through the input mask and can select a rate and view details regarding the respective attraction. Subsequently, the buyer can select the type and quantity of desired tickets and a free entry time slot. The selected entry time slot will be embedded in the QR code. By clicking the "Add to Cart" button, the buyer is taken to the shopping cart, where they can delete the selected tickets. By clicking the "Personalize Items and Proceed to Checkout" button, the buyer enters the login area. If the buyer has already created a customer account, they can log in using their email address and the password they set. If the buyer has not created a customer account, they can either register or proceed as a guest without registration. If the buyer makes the purchase without registration, they must provide a billing address with their first and last name, salutation, email address, street, house number, postal code, city, and country. The buyer confirms their data by clicking the "Continue" button. The buyer can select the desired payment method from the available options and confirm it by clicking the "Continue" button. Before submitting the order, the buyer has the opportunity to review their entries and make corrections if necessary. Before completing the order, the buyer confirms that they have read and agreed to the GTC, the privacy policy, and the withdrawal information (including any additions). By clicking the "Buy" button in the final step of the ordering process, the buyer submits a binding offer to conclude a contract with the Stadt Triberg (order).

18.4 The contract with the Stadt Triberg is concluded upon receipt of the order confirmation, which is promptly sent via email to the buyer, or upon execution of the order by the Stadt Triberg. The order confirmation includes the invoice, these GTC, and the privacy policy, as well as the ticket in the case of identical billing and delivery addresses.

18.5 Entry to the facilities is only permitted during the booked entry time slot. The individual ticket loses its validity after the entry time slot has expired. There is no possibility for a refund. Entry for the Escape Room is possible until one hour before closing time, and for other attractions until 45 minutes before closing time.

18.6 Upon entering the Triberg VR Arena, the provided QR code—either stored electronically or in a printed version—must be shown and scanned. Entry is not possible without using the QR code. Alternatively, the 20-digit ticket number located under the QR code can be entered at the ticket counter. A QR code that is merely photographed will not be accepted.

18.7 The online ticket entitles entry to the experience selected at the time of purchasing the online ticket within a designated entry time slot, provided that the time slot does not coincide with an unplanned facility closure. An unplanned closure may occur due to circumstances that are unforeseeable or uncontrollable by the Stadt Triberg (e.g., force majeure events, weather conditions such as thunderstorms or storms, or government-mandated closures). The Stadt Triberg will make every effort to inform holders of online tickets about the closure via email using the registered contact information as early as possible. If entry is not possible due to an unplanned facility closure, affected holders of online tickets will be offered an alternative option.

18.8 The online ticket can be purchased for a limited duration specified by the Stadt Triberg. If an online ticket with a limited duration is purchased, this duration may be exceeded on-site within the existing opening hours. Upon leaving the facility, an additional payment will be required. The additional payment corresponds to the difference between the original purchase price of the online ticket with the limited duration and the applicable rate for the longer duration available according to the tariff. The duration begins with entry into the Triberg VR Arena.

18.9 The actual duration of stay in the facility after entry is possible until the end of the respective current opening hours. This is not always identical to the usual daily closing times of tourist facilities.

 19. Notice of Non-Existence of the Right of Withdrawal

According to § 312g Abs. 2 S. 1 Nr. 9 of the German Civil Code (BGB), there is no right of withdrawal when purchasing a single ticket for a specific date.

20. Redeeming Tickets

20.1 Individual tickets entitle entry only to the experience selected by the buyer and only on the date booked by the buyer. Transferring the individual ticket to a different date than the one booked is excluded.

20.2 Individual tickets are not personal and are transferable. However, resale is prohibited.

20.3 Unused individual tickets will expire without compensation unless the cause is due to an injury to life, body, or health caused by the Stadt Triberg, a violation of essential contractual obligations, or intentional or gross negligence by the Stadt Triberg or its agents, or if there is a statutory right of withdrawal.

 21. Returns and Exchanges

Tickets are excluded from return, subject to the provisions in Section 17.3, and cannot be exchanged.